Terms of Service

By creating an account or using Ralliq in any way, you agree to these Terms of Service and our Privacy Policy. If you are using Ralliq on behalf of a company or organization, you represent that you have authority to bind that entity to these terms.

If you do not agree, do not use the service.

Ralliq is a social relationship management platform. It connects to your social accounts, captures engagement signals (tags, mentions, messages, comments, reactions, follows), organizes contacts into cohorts, and helps you take action — including sending direct messages and triggering email flows via Klaviyo.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will give reasonable notice for significant changes.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account.

Notify us immediately at support@ralliq.com if you believe your account has been compromised. We are not liable for losses resulting from unauthorized account access that you failed to report.

You must be at least 18 years old to use Ralliq.

You agree not to use Ralliq to:

• —Violate any law, regulation, or third-party right
• —Violate the terms of service of any connected social platform (Instagram, Facebook, Twitter/X, LinkedIn)
• —Harass, threaten, or abuse individuals whose data appears in the platform
• —Send unsolicited bulk messages or spam
• —Scrape, crawl, or extract data from Ralliq in ways not supported by the product
• —Reverse engineer, decompile, or attempt to access the source code of the service
• —Circumvent any access controls or security measures
• —Use the service in a way that could damage, disable, or impair it

We may suspend or terminate accounts that violate these rules without notice.

Ralliq operates within the permission systems of third-party social platforms. When you connect an account, you authorize Ralliq to access and process data from that platform on your behalf, subject to the permissions you grant.

You are responsible for ensuring your use of connected platforms through Ralliq complies with each platform’s own terms of service, developer policies, and applicable data use restrictions. Ralliq is not affiliated with or endorsed by Instagram, Meta, Twitter/X, or LinkedIn.

If a platform revokes Ralliq’s API access or changes its policies, functionality may be limited or unavailable. We are not liable for disruptions caused by third-party platform changes.

Ralliq creates profiles for people who have engaged with your brand on social platforms. These are individuals whose interactions with your accounts are captured as engagement signals.

You are responsible for ensuring that your collection and use of this engagement data complies with applicable privacy laws, including any notice or consent obligations you may have toward the individuals in your audience.

Do not use Ralliq to process data about individuals in ways that would violate their privacy rights or the policies of the platforms through which you obtained that data.

Ralliq is a paid subscription service. By subscribing, you authorize us to charge your payment method on a recurring basis at the rate for your chosen plan.

Billing cycle

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before renewal.

Cancellation

You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period. You retain access until that date.

Refunds

We do not offer refunds for partial billing periods. If you believe you were charged in error, contact billing@ralliq.com within 30 days.

Price changes

We may change subscription prices with at least 30 days’ notice. Continued use after a price change takes effect constitutes acceptance.

Ralliq’s IP

The Ralliq platform, including its software, design, trademarks, and documentation, is owned by Ralliq and protected by applicable intellectual property laws. These terms do not grant you any ownership rights in the service.

Your data

You own the data you bring into Ralliq — your contacts, workspace settings, and outputs you create. By using the service, you grant Ralliq a limited license to process your data for the sole purpose of providing the service to you.

We do not claim ownership of your data and will not use it for any purpose beyond operating and improving the service for you.

Our Privacy Policy explains how we collect, use, and protect information. It is part of these terms.

Ralliq integrates with third-party services including social platforms and Klaviyo. These services have their own terms and privacy policies, which govern your use of them. Ralliq is not responsible for the practices, availability, or content of third-party services.

When you enable an integration, you may be sending data to that third party. You are responsible for ensuring that data transfer is permitted under applicable law and the terms of the relevant service.

Ralliq is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

We make no guarantees about the accuracy or completeness of data sourced from third-party social platforms. Engagement signals depend on what those platforms make available through their APIs.

To the maximum extent permitted by law, Ralliq and its employees, officers, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

Our total liability for any claim arising from these terms or your use of Ralliq is limited to the amount you paid us in the 12 months prior to the event giving rise to the claim.

By you

You may cancel your account at any time. See Section 7 for billing details on cancellation.

By us

We may suspend or terminate your account if you violate these terms, if required by law, or if we discontinue the service. We will give notice where reasonably possible.

After termination

When your account is closed, we will delete your data within 90 days as described in our Privacy Policy. You may export your data before closing your account.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these terms will be resolved in the courts of Delaware, and you consent to personal jurisdiction there.

We may update these terms from time to time. When we do, we will update the date at the top of this page. For material changes, we will notify you by email or through the product at least 14 days before the change takes effect.

Continued use of Ralliq after updated terms take effect constitutes acceptance of the revised terms.

Questions about these terms? Reach us at:

Email: legal@ralliq.com